FAQ LASHES

Lash Extension FAQs

Q: What are lash extensions?

Eyelash extensions are synthetic lashes affixed to your individual lashes using a medical-grade adhesive to provide additional length, volume and shape. They create an enhanced appearance designed to resemble natural lashes or to create a dramatic look, according to your preference. At MYNC we use natural-looking, premium eyelash extensions that are light weight and luxurious.

Q: Are lash extensions safe?

Absolutely! When applied by professionally trained lash stylists, high-quality lash extensions will not cause damage to or loss of your natural lashes. At MYNC, we take great care to ensure your natural lashes remain healthy. We use top quality products and train our lash stylists according to our high standards. During your eyelash extension consultation, your stylist will assess your natural lashes and select the appropriate extensions to achieve your desired look and maintain optimum lash health. They’ll also recommend after care steps and products to preserve your style and keep your natural lashes strong.   

Q: How do I prepare for my appointment?

Please use an oil-free cleanser to remove all eye makeup before you arrive. Avoid using sunscreen or moisturizer near the eye area. If you wear contact lenses, please swap them for glasses or bring a contact lens case so you can remove your contacts before your appointment. (Don’t worry – if you forget your lens case, you can purchase one when you arrive.)  

Depending on the MYNC style you select, please expect your full set service to last between 70 minutes to 1 hour and 45 minutes. For a fill service, please expect your service to last 35 to 55 minutes.  

Q: How do I take care of my extensions?

Your MYNC stylist will provide you with our After Care program guide and show you our after care products which you may purchase for use at home. Our After Care program includes the following steps, with all products available for purchase at MYNC locations: 

• To allow the bond to cure, do not get your lashes wet or expose them to steam, sweat or intense heat for 24 hours.  
• Do not apply makeup for the first 24 hours. 
• After the first 24 hours, apply our lash serum daily to keep your natural lashes strong.  
• To protect the longevity of your lashes, use only oil-free cleansers and extension-safe makeup.
• Beginning two days after your service, give yourself a lash bath with our deep cleaning foam cleanser and use our lash sealer twice a week.  
• You may also choose to use a satin pillowcase and use a sleep mask designed to protect lash extensions. When sleeping, try to sleep on your back or side.  

Q: How often do I need a fill?

Your natural lashes shed daily – and so will the lash extensions attached to them. After about two weeks, this becomes noticeable. To maintain the look of your eyelash extension service, we recommend getting a fill every 2 to 3 weeks. Our Lash Lovers membership will help you commit to a two-week maintenance program and save money while doing so. (Please note that if you wait too long for your fill service, you might require a new full set.)

Q: What is a full set versus a fill?

A full set is a complete set of lashes, regardless of whether you opt for the Natural (60 lashes per eye), Glam (75 lashes per eye) or More is More (90+ lashes per eye) style. A fill (or refill) is the service we perform to replace the lash extensions you’ve lost as your natural lashes grow and shed. A Fill+ service is a fill with a higher count of lashes than our Fill service. You should select a Fill+ if you feel you have retained less than 40% of the lashes from your last full set appointment. A Fill+ is most appropriate to maintain a More is More style and, when needed, a Glam style. A Mini Fill is a service you can schedule in between regular fill appointments whenever you want an added boost to your look. Our Lash Lovers membership will help you commit to a two-week maintenance program and save money while doing so.